Intake & Admin Support Coordinator
Minneapolis, MN
Full Time
Entry Level
If you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our nonprofit Hospice Agency by going back to the original roots of hospice care rich in spiritual, emotional and physical care for those at their end of life. We are an equal opportunity, drug free organization striving for excellence while offering competitive salaries and comprehensive benefits.
Position Summary: The Intake & Admin Support Coordinator is a flexible and knowledgeable team member who supports both the Intake and Clinical Administrative Support functions within the organization. This position serves as a vital resource, stepping in as needed to assist with patient intake, referral management, documentation processes, and interdisciplinary group (IDG) meeting coordination. The ideal candidate demonstrates a strong understanding of hospice operations, excellent communication skills, attention to detail, and the ability to shift between administrative and clinical support tasks seamlessly.
Salary: $27.00 to 30.00 per hour
Job Duties:
Position Summary: The Intake & Admin Support Coordinator is a flexible and knowledgeable team member who supports both the Intake and Clinical Administrative Support functions within the organization. This position serves as a vital resource, stepping in as needed to assist with patient intake, referral management, documentation processes, and interdisciplinary group (IDG) meeting coordination. The ideal candidate demonstrates a strong understanding of hospice operations, excellent communication skills, attention to detail, and the ability to shift between administrative and clinical support tasks seamlessly.
Salary: $27.00 to 30.00 per hour
Job Duties:
- Provides support to the Intake team by completing patient referrals, scheduling admissions, consults, and assessments
- Communicates effectively with families, caregivers, and referral sources regarding hospice services and the Medicare Hospice Benefit
- Accurately enters patient data and documentation into the electronic health record in real time
- Assists in processing admission and discharge paperwork, including use of DocuSign
- Supports Clinical Admin team by preparing and distributing IDG meeting documents and performing post-IDG follow-up
- Processes verbal orders, Plans of Care (POCs), and Certifications of Terminal Illness (CTIs)
- Submits medication reviews to Pharmacy Benefit Manager (PBM) and client records to DHS as needed
- Provides phone support and serves as back-up for both Intake and Clinical Administrative teams as needed
- Participates in staff in-services and daily morning intake/referral meetings
- Maintains a proactive, team-based approach to departmental support and coordination
- Other duties as assigned
- Business College Degree or 2-4 years office experience
- Ability to type 65 words per minute
- Working knowledge of computer hardware and software
- Ability to read, write, speak and comprehend English
- Excellent oral and written communication skills
- Ability to prioritize and organize multiple tasks
- Ability to work independently
- Excellent interpersonal skills
- Ability to respect confidentiality
Benefits:
Medical insurance
Dental insurance
Vision insurance
Long/short-term disability
Basic life/AD&D
Supplemental Life/AD&D
Dependent Life/AD&D
Paid vacation and sick days and 11 paid holidays
Flexible spending accounts for healthcare and dependent care reimbursement
Being part of a caring and dynamic team
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